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A friend sent me a birthday GIFT from Brookstone.Since I already had a similar item I went to my local Brookstone store to exchange it or obtain a gift card.

I did not have a gift receipt and was told there was nothing I could do without a receipt or the credit card it was purchased on. This is ridiculous! After talking to corporate I finally managed to have them send me a shipping label, i have to send the item to corporate and they will issue a gift card. This policy is SO ANTI CONSUMER!

I will NEVER shop in Brookstone again, nor will anyone I tell this to.There are too many other stores with better customer relations!

Monetary Loss: $99.

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